Customer Service, Delivery, & Returns

Australia-wide Delivery

Free delivery Australia-wide on all orders over $99, or a flat rate of $10 (orders under $99).
We use Australia Post's eParcel service which requires a signature.
At the time of delivery, if nobody present to sign, a card will be left advising the parcel is awaiting collection from the nearest post office.
Send to any work address or post office box.
Orders are generally delivered within 10 working days from the time the order is placed; allowing us to await supplier deliveries in cases where stock is over sold or short supply.
Delivery times vary depending on location (e.g rural Australia) and are typically within 1-10 business days of despatch.
If an item has become out of stock, we will advise of any delay and you can cancel your order for a full refund if you choose.
Once your order has been dispatched, we will email you your parcel tracking details.

Bulky orders being shipped to regional and remote zones in Western Australia, South Australia, and Northern Territory may incur postage charges.
If postage costs exceeds $30, we will contact you with regards to additional charges.

To track your order, locate the tracking number on your the order delivery email
Use that tracking number on Auspost's eParcel tracking page .

We offer discounted International shipping - free shipping does not apply.
Please view international shipping rates in your shopping cart once all products are added to your cart.

Any orders using AfterPay as the chosen payment method, please note that fees incurred for using AfterPay's service are non-refundable and will be withheld from the final refund amount.
Some items may become out of stock during processing. In these cases, you will be advised of any additional timeframes and have the option choose to cancel your order.

Orders that contain "pre-ordered" items will be shipped when all items have arrived in to store.
You can choose to have any available items part-shipped for an additional $10. Simply reply to your order email, or via live chat, or contact us on 02 8006 9771 or our contact us page.
Any pre-orders made using AfterPay as the chosen payment method, please note that fees incurred for using AfterPay's service are non-refundable and will be withheld from the final refund amount.

If you are not satisfied with your purchase, or if the product is faulty, simply return the product to our online team for a refund or exchange, less shipping charges we incur.

We're confident that you'll love your new cushions or throw, however if for any reason you're not completely happy you can return your product to us for a refund or exchange.
Contact us via our contact us page and we'll make arrangements for returning your items.
All goods are to be returned to us in their original condition with all labelling and packaging intact.
All refunds, store credits, and exchange value will be the original purchase amount less the actual postage costs incurred.

To refund a change of mind purchase made online, simply return your goods within 30 days of receiving your online order.
Items returned after 30 days of receiving the order can opt for an exchange or online store credit.

Our aim is to provide our customers with a quality product experience. However, if you find a fault with any product you purchased from Cushion Room, please contact us immediately so that we can arrange a replacement or refund as soon as possible for you.

The above policies are not intended to override or limit your statutory rights in any way.