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Australia-wide Delivery

  • Free delivery Australia-wide on all orders. No minimum spend required.
  • We use Australia Post's eParcel service which requires a signature. 
  • At the time of delivery, if nobody present to sign, a card will be left advising the parcel is awaiting collection from the nearest post office. 
  • Send to any work address or post office box.
  • Orders are processed and dispatched within 1-2 business days. 
  • Delivery times vary depending on location (e.g rural Australia) and are typically within 1-10 business days of despatch.
  • If an item has become out of stock, we will advise of any delay and you can cancel your order for a full refund if you choose.
  • Once your order has been dispatched, we will email you your parcel tracking details. 

 

Delivery to rural Australia

  • Bulky orders being shipped to regional and remote zones in Western Australia, South Australia, and Northern Territory may incur postage charges. 
  • If postage costs exceeds $30, we will contact you with regards to additional charges.

 

Track Orders

 

International Shipping

  • We offer discounted International shipping - free shipping does not apply. 
  • Please view international shipping rates in your shopping cart once all products are added to your cart.

 

Ordering Information

  • Any orders using AfterPay as the chosen payment method, please note that fees incurred for using AfterPay's service are non-refundable and will be withheld from the final refund amount.
  • Some items may become out of stock during processing. In these cases, you will be advised of any additional timeframes and have the option choose to cancel your order.
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Pre-order Items

  • Orders that contain "pre-ordered" items will be shipped when all items have arrived in to store.
  • You can choose to have any available items part-shipped for an additional $10. Simply reply to your order email, or via live chat, or contact us on 02 8006 9771 or our contact us page.
  • Any pre-orders made using AfterPay as the chosen payment method, please note that fees incurred for using AfterPay's service are non-refundable and will be withheld from the final refund amount.

 

Customer Guarantee

  • If you are not satisfied with your purchase, or if the product is faulty, simply return the product to our online team for a refund or exchange, less shipping charges we incur.

 

30-day Returns

  • We're confident that you'll love your new cushions or throw, however if for any reason you're not completely happy you can return your product to us for a refund or exchange.
  • Contact us via our contact us page and we'll make arrangements for returning your items.
  • All goods are to be returned to us in their original condition with all labelling and packaging intact.
  • All refunds, store credits, and exchange value will be the original purchase amount less the actual postage costs incurred.

 

Refunds, Store Credit, Exchange

  • To refund a change of mind purchase made online, simply return your goods within 30 days of receiving your online order. 
  • Items returned after 30 days of receiving the order can opt for an exchange or online store credit.

 

Quality not up to scratch?

  • Our aim is to provide our customers with a quality product experience. However, if you find a fault with any product you purchased from Cushion Room, please contact us immediately so that we can arrange a replacement or refund as soon as possible for you.

 

The above policies are not intended to override or limit your statutory rights in any way.