- Free delivery Australia-wide on all orders over $99, or a flat rate of $10 (orders under $99).
- We use Australia Post's eParcel service which requires a signature.
- At the time of delivery, if nobody present to sign, a card will be left advising the parcel is awaiting collection from the nearest post office.
- Send to any work address or post office box.
- Orders are generally delivered within 10 working days from the time the order is placed; allowing us to await supplier deliveries in cases where stock is over sold or short supply.
- Delivery times vary depending on location (e.g rural Australia) and are typically within 1-10 business days of despatch.
- If an item has become out of stock, we will advise of any delay and you can cancel your order for a full refund if you choose.
- Once your order has been dispatched, we will email you your parcel tracking details.
Delivery to rural Australia
- Bulky orders being shipped to regional and remote zones in Western Australia, South Australia, and Northern Territory may incur postage charges.
- If postage costs exceeds $30, we will contact you with regards to additional charges.
- To track your order, locate the tracking number on your the order delivery email
- Use that tracking number on Auspost's eParcel tracking page .
- We offer discounted International shipping - free shipping does not apply.
- Please view international shipping rates in your shopping cart once all products are added to your cart.
- Any orders using AfterPay as the chosen payment method, please note that fees incurred for using AfterPay's service are non-refundable and will be withheld from the final refund amount.
- Some items may become out of stock during processing. In these cases, you will be advised of any additional timeframes and have the option choose to cancel your order.
- Orders that contain "pre-ordered" items will be shipped when all items have arrived in to store.
- You can choose to have any available items part-shipped for an additional $10. Simply reply to your order email, or via live chat, or contact us on 02 8006 9771 or our contact us page.
- Any pre-orders made using AfterPay as the chosen payment method, please note that fees incurred for using AfterPay's service are non-refundable and will be withheld from the final refund amount.
- If you are not satisfied with your purchase, or if the product is faulty, simply return the product to our online team for a refund or exchange, less shipping charges we incur.
- We're confident that you'll love your new cushions or throw, however if for any reason you're not completely happy you can return your product to us for a refund or exchange.
- Contact us via our contact us page and we'll make arrangements for returning your items.
- All goods are to be returned to us in their original condition with all labelling and packaging intact.
- All refunds, store credits, and exchange value will be the original purchase amount less the actual postage costs incurred.
Refunds, Store Credit, Exchange
- To refund a change of mind purchase made online, simply return your goods within 30 days of receiving your online order.
- Items returned after 30 days of receiving the order can opt for an exchange or online store credit.
Quality not up to scratch?
- Our aim is to provide our customers with a quality product experience. However, if you find a fault with any product you purchased from Cushion Room, please contact us immediately so that we can arrange a replacement or refund as soon as possible for you.
The above policies are not intended to override or limit your statutory rights in any way.